You can make purchases without registering as a member. However, by registering, you can access a convenient "Account" page.

I placed an order but didn’t receive a confirmation email.

After completing the registration and order processes, a confirmation email is sent from the JUSTIN DAVIS GLOBAL official online store. If you haven’t received it within 24 hours, the following might have occurred:

1. The order was not completed.
2. The registered email address is incorrect.
3. The email was sorted into your spam folder.
4. Spam settings are blocking the domain, or it isn’t added as an approved sender.
5. The email was blocked as spam by your email server.
6. The email was not sent due to our system.

Before contacting us, please log in and check your order status under "Order History" on your account page. If your order is listed and the email address is correct, please check your spam folder.

After completing your order, you will receive a confirmation email where you can review your order details.

If you registered an account, you can also view your order history by logging into your account. If you ordered without an account, you can create one using the email address entered at checkout to access your order history.

Is the product in stock?

Even if an item is marked as [Made-to-Order], it may still be available. Please contact us for further information. Made-to-order items are produced upon receiving your order.

We generally do not accept custom orders outside the sizes listed on our site.

Unfortunately, payment methods cannot be changed once an order is placed.

Rest assured, we use industry-standard encryption technology (SSL) to ensure a safe shopping environment. All personal information, including credit card numbers, names, addresses, and phone numbers, is encrypted, preventing unauthorized access.

Answer

Answer

We apologize, but we do not allow customers to choose the shipping company.

We do not provide a gift-wrapping service. If you would like to give a gift, please purchase our paid jewelry case. We will deliver it with a ribbon.

You can check the shipping status by entering the 13-digit tracking number from the EMS label on the official Japan Post website (https://www.post.japanpost.jp/index_en.html).

For made-to-order products, shipping will take place approximately 50 days after order confirmation. You will receive an email notification once your order is ready to ship.

We do not combine multiple orders into one shipment. Please note this in advance.

If the package cannot be received for an extended period, it will be returned to us. In such cases, or if the address was incorrect, we will resend the package. However, please note that the return shipping costs will be borne by the customer.

We do not accept cancellations or refusals after order completion.

Each order can be shipped to only one address. If you wish to ship to multiple addresses, please place separate orders for each.

All packages require a signature upon delivery, so losses are rare. If a package is lost or damaged due to an incident during transit, we will work with the carrier to investigate. However, we cannot reship or refund in the following cases:

    Incorrect or incomplete address resulting in misdelivery or loss.

    Loss, damage, or theft after delivery to a locker or delivery box (please contact your building manager).

    Loss, damage, or theft due to deliberate actions by you or someone authorized to receive the package.

Generally, orders cannot be canceled after completion. Please review your order carefully before confirming.

However, if your order contains in-stock items and has not shipped or made-to-order items that haven’t been ordered from the manufacturer, it may be eligible for cancellation. Please contact us via the inquiry form.

We do not accept exchanges due to customer reasons (e.g., wrong order, not as expected). Please note this in advance.

The color may appear different due to device settings. Please keep this in mind.

We do not accept returns due to customer preferences. Please note this in advance.

If you received a wrong or defective item, please contact us within 7 days of delivery. We will respond promptly after verification.

Other Inquiries

We currently do not produce catalogs. Please refer to our official site for the latest collections.